Accessible Prague: Information and services

Every visitor to Prague finds it useful occasionally to stop by the Prague City Tourism information centres for guidance, a map, a brochure or a souvenir. For people with reduced mobility we also provide several ways of making contact with specialized organizations, in case of unexpected events, for the provision of services or to find those so often most needed places – accessible toilets.

Tourist Information Centres

The official Tourist Information Centres run by the City of Prague can be found in 6 locations around Prague. They provide all the basic information about Prague, culture and transport as well as a wide range of tourist services.

Two information centres are at Václav Havel Airport in the barrier-free halls of Terminals 1 and 2. Fully accessible toilets are naturally part of the airport facilities.

In the historical centre of Prague, information services are represented by the Na Můstku TIC, the interior space is sufficient with one not-too-high step at the main entrance. The wide double-leaf front door opens mechanically to the outside, the subseqent double-leaf door opens automatically to the sides. There is no toilet available.

The Tourist Information Centre on the ground floor of the Old Town Hall has been reconstructed with a barrier-free entrance from Mikulášská Street.
On the 3rd floor, there is a barrier-free toilet that uses a Eurokey (the key can be borrowed at the ticket office on the Old Town Hall ground floor).

Our newest information counter is on the ground floor of the Petřín Lookout Tower. The entrance is through a double-leaf mechanical door, which needs to be fully opened for wheelchair access. A fully accessible public toilet is located nearby.

The PCT Tourist Information Centre at Prague Castle is located in the third courtyard to the left of the Czech Post Office. However, there are three stairs leading to the entrance to the historical areas.

Prague Wheelchair Users Organization

The organization was founded at the instigation of wheelchair users and their associates in 1991. One of their projects towards easing the lives of people with physical disabilities is a comprehensive information system and a contacts directory. If you have any questions about the accessibility of Prague and its barrier-free places, or about the rental of wheelchairs and other facilities, please contact

• POV, Benediktská 886/1, Prague 1 – Old Town,
  e-mail:info@pov.cz, katerina.novotna@pov.cz, phone: 420 224 826 078,
  http://www.pov.cz/, https://www.presbariery.cz

 

Coach hire

Vega Tour company offers the possibility to hire a coach for physically handicapped people. It is equipped with a wheelchair lift and can transport up to 9 passengers with wheelchairs.

Wheelchair services and rentals

Meyra https://www.meyra.cz/servis.html
Sivak (swiss mechanical wheelchairs Küschall) https://www.sivak.cz/kontakt-sivak-cz
DMA https://www.dmapraha.cz/kontakt

Essential contact information

An overview of contacts for emergencies or unexpected health complications can be found here.

Public accessible toilets

Every wheelchair user will be aware that not all ‘accessible’ toilets fully meet requirements, not all are necessarily open when you need them, and you often need to ask for a key. Of great help in the self-sufficiency of physically handicapped people is the “Eurokey”, which a number of Prague toilets can be opened with.

Herewith, a list of which best meet the requirements, by locality. Modern shopping centres are also a safe bet, as written up in our article entitled Accessible Prague: Shopping malls. In the historical part of Prague’s Old Town, there are public toilets in Templová street 769/3. They are also accessible from Celetná street through a passage with rough historical paving.

At the Main Railway Station, public toilets are located in the JIH (South) passage, which leads from the main hall to the platforms.
In the area around Wenceslas Square there are accessible public toilets in the passage of the City District of Prague 1 offices, Vodičkova 681/18 (only open during office hours: Mon, Wed to 18:00, Tue, Wed, Fri to 16:00).
Partially accessible toilets are also in the Franciscan Garden.
On Střelecký ostrov island there are also partially accessible toilets, under the arch of Legionnaires’ bridge. These are in the city park. You can get down there from the bridge by elevator.
A steep ramp leads down to the entrance to the sanitary facilities in Kampa Park and for this reason the toilet is rated as difficult to access, despite the fact that the cubicle has satisfactory parameters.
Much sought after by visitors, Prague Castle has public, partially accessible toilets at the Cathedral of Sts Vitus, Wenceslas and Adalbert in the 3rd Courtyard.
If you visit Petřín Hill, you have the option to use partially accessible toilets near the Petřín Lookout Tower, by the Hunger Wall. 

At the foot of Petřín Hill is a toilet in the southern part of the Kinsky Garden behind the Kinsky Summer Palace.
In tourist-frequented locations outside of Prague 1 you’ll find public toilets in Vyšehrad, in V Pevnosti street – between the Leopold Gate and the Jedlička Institute (Prague 4).
In the Prague Exhibition Grounds (Prague 7 – Holešovice), a standalone public toilet building is located near the Lapidarium of the National Museum.
On Letná Plain (Prague 7 – Letná) there is a partially accessible toilet as part of the sanitary facilities of Na Baště restaurant.
There are also toilets in a standalone building on Karlínské náměstí (Prague 8 – Karlín).

Toilets in the Metro in the wider city centre are not accessible to wheelchair users. They are mostly located in inaccessible vestibules and not accessible for people with reduced mobility. The exception is the Vyšehrad metro station (line C) where public toilets are situated outside the Metro vestibule in the outward line direction (near the Congress Centre) with accessibility from the surface platform. At Nádraží Holešovice station (line C), the sanitary facilities are also located outside the vestibule (south), by the bus stops.

The Prague Wheelchair Users Organization has mapped other places: Public Wcs and Wcs in the Metro, the opening hours of which are given here.